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Terms of Service

Last Updated: October 27, 2025

This Terms of Service ("ToS") constitutes a legally binding agreement between you ("User," "you," "your") and Pluto Systems Inc. ("Pluto Systems," "we," "us," "our"). This ToS governs your access to and use of the Pluto Systems software platform, including the Client Portal, Customer Connect, the Pluto Signing Service, and all related applications and services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this ToS and our Privacy Policy, which is incorporated by reference into this ToS. If you do not agree to these terms, you must not access or use the Services.

System Requirements

Before using the Services, please review our System Requirements to ensure your device and browser are compatible with our platform.

1. Pluto's Role as a Technology Provider​

You acknowledge and agree that Pluto Systems is solely a technology provider, offering a platform to facilitate communication and transactions between you and our clients, who are typically real estate developers, builders, or their agents (our "Clients").

  • Neutral Platform: The Services act as a neutral venue. Pluto Systems is not a party to any real estate purchase agreement, contract, or any other transaction conducted between you and our Clients through the Services.
  • No Advisory Role: Pluto Systems is not a real estate broker, agent, lawyer, financial advisor, or tax consultant. We do not provide any form of legal, financial, tax, real estate, or professional advice. Any information provided through the Services should not be construed as such.
  • No Responsibility for Content: Our Clients are solely responsible for the content, accuracy, legality, and validity of all documents, communications, and data they upload or share with you through the Services. Pluto Systems does not create, review, or endorse any content provided by our Clients.
  • Regulatory Compliance: You are responsible for your own compliance with all applicable laws and regulations. The Services may provide tools to assist with record-keeping, but Pluto Systems makes no representation or warranty regarding your eligibility for any government program (such as GST rebates) or your compliance with regulatory obligations, including those set forth by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).

2. User Accounts and Responsibilities​

  • Authentication: Your access to the Services is secured through a single-use verification code sent to the email address or phone number you provide. You are responsible for maintaining the security of the email account or mobile device used for this verification process.
  • Accuracy of Information: You represent and warrant that all information you provide to the Services (including your name, contact information, and personal details) is true, accurate, current, and complete. Pluto Systems has no obligation to verify any information you provide. You are solely responsible and liable for any errors, omissions, or legal consequences that may arise from providing false, inaccurate, or incomplete information, including errors in legally binding contracts that are populated with such information.
  • Your Data: You retain ownership of the personal information and data you submit to the Services ("User Data"). You hereby grant Pluto Systems a worldwide, royalty-free license to host, store, process, and use your User Data solely for the purpose of providing and maintaining the Services for you and our Client.

3. Permitted and Prohibited Uses​

Pluto Systems grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for their intended purpose: to engage with our Client in the context of a potential or actual real estate transaction.

You agree that you will not:

  • Use the Services for any fraudulent, unlawful, or malicious purpose.
  • Attempt to reverse-engineer, decompile, or otherwise discover the source code of the Services.
  • Upload or transmit any viruses, malware, or other malicious code.
  • Interfere with the security, integrity, or performance of the Services or the data contained therein.
  • Attempt to gain unauthorized access to the Services, other users' accounts, or any documents or transactions to which you are not an authorized party.
  • Use the Services in any manner that is not expressly permitted by this ToS.

4. Data Privacy and Intellectual Property​

  • Privacy Policy: Our collection and use of your personal information is governed by our Privacy Policy. Please review it carefully to understand our practices.
  • Confidential Information: You acknowledge that, in connection with your use of the Services, you may have access to non-public, confidential, or proprietary information of Pluto Systems, such as technology, business operations, strategies, customer information, pricing (“Confidential Information”). You will not to disclose, copy, or use any Confidential Information except as necessary to use the Services as intended. Confidential Information does not include information that is (i) publicly available; (ii) already known to you at the time of disclosure; or (iii) lawfully obtained from a third party without confidentiality obligations.
  • Anonymized and Aggregated Data: You grant Pluto Systems a perpetual, irrevocable, worldwide, royalty-free right and license to create anonymized and aggregated data from your User Data and your use of the Services. Pluto Systems owns all rights, title, and interest in this anonymized and aggregated data and may use it for any lawful business purpose, including but not limited to, creating analytics, improving the Services, and for commercial purposes such as producing and selling market reports. This data will never contain any information that could be used to personally identify you.
  • Pluto's Intellectual Property: All intellectual property rights, including title, and interest in and to the Services, including all software, text, graphics, trademarks, know-how, trade names, logos, corporate names, domain names, together with all of the goodwill associated with them, derivate works and all other rights in and to all documents, work product, and other materials that are delivered to User under this TOS or prepared by or on behalf of Pluto Systems in the course of performing the Services, and other all other intellectual property, are owned by Pluto Systems or its licensors. This ToS does not grant you any ownership rights to the Services.

5. Disclaimers, Limitation of Liability, and Indemnification​

  • Disclaimer of Warranties: PLUTO DOES NOT GUARANTEE THAT THE PLUTO PLATFORM WILL BE AVAILABLE AT ALL TIMES. YOU SHOULD NOT RELY ON THE PLUTO PLATFORM FOR TIME-SENSITIVE OR URGENT TRANSACTIONS. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PLUTO SYSTEMS DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  • Service Availability: Pluto Systems will use commercially reasonable efforts to keep the Services operational. However, the Services may be subject to temporary unavailability for scheduled maintenance or for unforeseen circumstances. Pluto Systems is not liable for any damages caused by such interruptions.
  • Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PLUTO SYSTEMS, ITS AFFILIATES, OFFICERS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR FOR ANY LOSS OF USE, LOSS OF REVENUE, LOSS OF PROFIT, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT PLUTO SYSTEMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, PLUTO SYSTEMS WILL NOT BE LIABLE FOR ANY TRANSACTION, OR UNSUCCESSFUL TRANSACTION, CONDUCTED USING THE PLUTO PLATFORM. PLUTO SYSTEMS' TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THIS TOS OR YOUR USE OF THE SERVICES IS LIMITED TO ONE HUNDRED CANADIAN DOLLARS ($100 CAD).
  • Indemnification: You agree to indemnify, defend, and hold harmless Pluto Systems and its affiliates, officers, and employees from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or in any way connected with: (a) your breach of this ToS; (b) your provision of inaccurate or fraudulent information; or (c) your violation of any applicable law or the rights of a third party.

6. Term and Termination​

This ToS will remain in full force and effect as long as you continue to access or use the Services.

Pluto Systems reserves the right, in its sole discretion, to suspend or terminate your access to the Services at any time and for any reason, including but not limited to:

  • A breach of this ToS.
  • Prolonged inactivity.
  • A request from our Client.
  • Changes in applicable laws or regulations.
  • Any misuse of the platform as determined by Pluto Systems.
  • Becoming insolvent, filing for bankruptcy, or being subject to bankruptcy or similar proceedings

Upon termination, your right to use the Services will immediately cease. Pluto Systems retains User Data on behalf of our Client and makes no promise of permanent data storage to you. We encourage you to download and save your own copies of all important documents. Our rights to use and own anonymized and aggregated data as described in Section 4 shall survive termination.

7. Governing Law and Dispute Resolution​

  • Governing Law: This ToS shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to its conflict of law principles.
  • Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to this ToS shall be determined by the exclusive jurisdiction of the courts administered in British Columbia, Canada. By agreeing to this ToS, you waive your right to a trial by jury or to participate in a class action lawsuit.

8. General Provisions​

  • Assignment: You may not assign your rights or transfer your obligations under this ToS without Pluto Systems’ prior written consent. Any attempt to do so without consent is void. Assignment does not relieve you of your obligations under this ToS.
  • Waiver: No waiver by Pluto Systems of any part of this ToS is valid unless it is in writing and signed by Pluto Systems. If Pluto Systems does not enforce any right or provision of this ToS, that does not mean it is waiving that right or provision. Any single or partial exercise of a right does not prevent Pluto Systems from exercising that or any other right in the future.
  • Survival: Any provisions of this ToS that by their nature should survive termination will remain in effect after your access to the Services ends.
  • Changes to ToS: Pluto Systems reserves the right to modify this ToS at any time. We will provide notice of any material changes by posting the updated ToS on our platform or by other means. Your continued use of the Services after such notice constitutes your acceptance of the revised ToS.
  • Severability: If any provision of this ToS is held to be invalid or unenforceable, that provision will be severed, and the remaining provisions will remain in full force and effect.
  • Contact Us: If you have any questions about this Terms of Service, please contact us at info@plutosystems.net